Utility Assistance

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Affordable Connectivity Program

The Affordable Connectivity Program (ACP) is a U.S. government program that helps many low income households pay for broadband service and internet connected devices.

You are likely eligible if your household’s income is below 200% of the Federal Poverty Line, or if you or someone you live with currently receives a government benefit like SNAP, Medicaid, SSI, WIC, Pell Grant, or Free and Reduced-Price Lunch.

All the information about the program here

You can apply online https://nv.fcc.gov/lifeline/?id=nv_flow&ebbp=true, print the following applications and send them to ACP Support Center PO Box 7081 London, KY 40742  Form 1 Form 2 or  though your internet company (if they if they participate in the ACP).

The Low-Income Household Water Assistance Program (LIHWAP) is a temporary emergency program to help low-income families pay overdue water bills.

LIHWAP is a grant. You do not have to repay it.

LIHWAP crisis grants may be available if you have an emergency situation and are in jeopardy of losing your water service. You can receive one crisis grant for your drinking water service and one crisis grant for your wastewater service, up to $2,500 each. Read more about the program here

You can apply online  www.compass.state.pa.us or you can fill the paper application and return it to your local county assistance office. LIHWAP Paper Application — English (PDF) LIHWAP Paper Application — Spanish (PDF)

Low Income Home Energy Assistance Program (LIHEAP) Opens October 18Walk-In Applicants Welcome on Thursdays

The Low Income Home Energy Assistance Program (LIHEAP) will accept applications from October 18, 2021 to May 6, 2022.

LIHEAP is a cash and crisis grant program that helps income eligible households pay for their heating bill.

Read more about the program here and visit the Utility Assistance page to find out about other available utility bill programs.

You can apply for LIHEAP online or call for application assistance 1-866-857-7095

Offices will be open for walk-in applicants on Thursdays at 846 N. Broad St. and ​6325 Frankford Ave, Unit D in Philadelphia.

Facing eviction or utility shut off:

 The Philly Tenant Hotline has a guide to your rights as a renter during this pandemic. You can call the hotline for legal assistance: 267-443-2500. Click here to find information and resources about eviction and utility shut-offs.

Utility Grant Program

Link to the Utility Emergency Services Fund webpage HERE

The Utility Emergency Services Fund (UESF) provides financial assistance to low income individuals and families who are facing utility terminations or who have had their utilities shut off. The Utility Grant program is designed to bring a customer’s delinquent account up to date.

How to Apply for UESF:

UESF is a privately funded grant available to income-eligible customers who are behind on their utility bills. It is offered when no other federal aid is available.

The maximum UESF grant amount is $1,500. Customers can apply for grants at designated UESF Intake Sites. Customers are eligible to apply for UESF once every two years.