“It is a chaotic situation because of the massive number of layoffs,” said John Dodds, director of the Philadelphia Unemployment Project. “But it was also like that even before the layoffs.
I would be a lot more sympathetic if I didn’t know this was the situation before the coronavirus,” Dodds said. “It is really not acceptable to have a state agency that people depend on for their livelihoods and they can’t be reached when there is a problem.”
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by Rebecca Moss, Updated: March 31, 2020